Refund & Return Policy

At Shoobdar, we are committed to ensuring your complete satisfaction with every purchase. We stand behind the quality of our products. However, to protect both our customers and our business from fraudulent returns and to process your request efficiently, we have established the following policy.

1. 7-Day Return Policy Eligibility

We offer a 7-day return policy from the date you receive your order. To be eligible for a return, all of the following conditions must be met:

• The return is requested within 7 calendar days of the delivery date.
• The product is in its original, unused, and unwashed condition.
• All original tags, labels, and packaging are intact.
• A mandatory unboxing video was recorded, showing the package being opened for the first time (see Section 2 for details).
• You have your original order number and proof of purchase.

2. The Mandatory Unboxing Video Requirement

To be eligible for a return, refund, or exchange, you must create a continuous, unedited video recording of you opening the Shoobdar package for the very first time. This policy is in place to verify the condition of the product upon arrival and to resolve any disputes fairly.

Your unboxing video must clearly show:

• The exterior of the sealed Shoobdar package, including the shipping label.
• The unsealing/opening of the package.
• A clear view of all the contents inside, including the product(s) and any included documentation or tags.
• A 360-degree view of the product itself, highlighting any specific issue or defect you are reporting (if applicable).

3. How to Initiate a Return

To start a return process, please follow these steps:

1. Contact Us: Within 7 days of delivery, email our customer service team with your order number and the reason for the return.
2. Submit Your Video: You will receive an automated response with a secure link to upload your unboxing video. Do not ship the item back to us until you have received explicit instructions and a Return Authorization (RMA) number.
3. Wait for Approval: Once we receive and verify your video, we will email you within 2-3 business days to approve or deny your request. If approved, we will provide you with the return shipping address and your RMA number.
4. Ship the Item: Securely package the item in its original packaging, include all tags, and mail it to the address provided. We recommend using a trackable shipping service as Shoobdar is not responsible for items lost in return transit. Please write the RMA number on the outside of the box.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
• Please note that original shipping charges are non-refundable. The cost of return shipping will be the responsibility of the customer, unless the return is due to a Shoobdar error (e.g., wrong item shipped) or a defective product.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one in a different size, you must follow the return process to receive a refund and then place a new order for the desired item , Exchanged/Replaced product will be delivered within 5-7 working day

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with your order number and the unboxing video as described in Section 2. We will cover all shipping costs associated with the return and replacement of the item. and replacement will done within 5-7 Working days